COVID-19 Update – Please Bag All Trash

Currently trash & recycle services will continue as normal.

Please refrain from generating additional heavy trash, such as cleaning garages, closets, extra yard work, etc. Due to extra volumes, trash is extremely heavy and our routes are running later than normal. Please be patient as we are doing our best to get all trash collected.

In response to the continuing effects of the Coronavirus and in observance of our employee’s safety, we are asking that all waste be placed in plastic bags and tied off to avoid any need for direct contact with the garbage.

Please continue to place your recycling loose in your container. Please break down all boxes and reduce in size as much as possible. If you exceed the capacity of the container, please bag and place with trash. However, if anyone in your household is exhibiting symptoms of any transmissible illness, please place recyclables in plastic bags and dispose of with your regular garbage.

Please do not call the office. Go to website www.best-trash.com for updates or contact customerservice@besttrashtexas.com.

Message from City of Richmond

City Hall and City Hall Annex Lobbies are Closed

For the safety of our employees, residents, and customers, the City of Richmond is closing the lobby doors effective March 20, 2020. Representatives from the City will be available to assist you by telephone.

If you need to make a payment for Utility Bills or for the Municipal Court, you are encouraged to use our online payment system. The City has removed the fee charged by our third party to help make this process easy for you. Please visit our website at www.richmondtx.gov to setup your online payments.

If you prefer to pay by phone, please call our automated system at 866-219-5799.

If you need help getting setup with online payments or have questions about how you can pay your bill please call Customer Service at 281-342-5456, option 2.

In addition to online payments the City will continue to offer payments made via the drop box located outside of the facilities and through the mail. We encourage you to pay with a money order.

For permits please contact the Building Department at 281-232-6871.

Residents can stay informed regarding updates from the City of Richmond via the City’s website and Facebook page.

Coronavirus: Toilet Paper Panic Trickle-Down Effect

Please do NOT flush wet wipes, tissue or heavy paper towels.

Experts are warning that the panic run on toilet paper could lead to much bigger waste problems than we realize.

With toilet paper in short supply due to the panic buying in response to COVID-19, some researchers warn there’s a risk that toilet paper alternatives such as wet wipes, tissue, napkins and paper towels may lead to another major “monster” waste issues in YOUR sewer houseline and the District’s collection system!

With supermarket shelves wiped bare of toilet paper, water infrastructure experts fear that the use of toilet paper alternatives such as wet wipes, napkins and thicker paper could lead to major blockages in our water and sewage systems.

Some water utilities have already spent hundreds of thousands of dollars removing wet wipes from the collection systems, lift pumps and at sewage treatment plants. These products can create blockages of fat, sanitary items and wet wipes that block pipes and pumps and cause an added expense to remove.

Please do not flush wet wipes or heavy paper towels and properly dispose of them by throwing them in the trash.